Shipping policy

Shipping Policy

Last Updated: June 2026

Thank you for shopping with Kokoro Tea Palm Springs. We are committed to processing and shipping your order as quickly and carefully as possible.

Order Processing

Most orders are processed within 1–3 business days after payment has been received.

During holidays, product launches, promotions, or periods of high order volume, processing times may be extended. If significant delays occur, we will make reasonable efforts to notify you.

Orders are processed Monday through Friday, excluding holidays.

Shipping Methods

We currently ship through USPS and other approved carriers.

Available shipping options and estimated delivery times are displayed at checkout and may include:

  • Standard Shipping
  • USPS Priority Mail
  • USPS Priority Mail Express
  • Expedited Shipping Options

Delivery estimates are provided by the carrier and are not guaranteed.

Tracking Information

Once your order has shipped, you will receive a shipping confirmation email containing tracking information.

Please allow up to 24 hours for tracking information to update after receiving your shipping confirmation.

Shipping Delays

Kokoro Tea Palm Springs is not responsible for delays caused by:

  • Weather conditions
  • Carrier service interruptions
  • Natural disasters
  • Customs delays
  • Incorrect addresses provided by the customer
  • Other circumstances beyond our control

Shipping transit times are estimates only and are not guaranteed.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect address is provided and the package has already shipped, we may be unable to modify the shipment.

Orders returned due to an incorrect or incomplete address may be subject to additional shipping charges before being reshipped.

Lost, Stolen, or Missing Packages

Once a package has been marked as Delivered by USPS or the shipping carrier, responsibility for the package transfers to the recipient.

Kokoro Tea Palm Springs is not responsible for:

  • Lost packages marked as delivered
  • Stolen packages
  • Packages delivered to an incorrect location by the carrier
  • Mailbox theft

If your tracking indicates delivery but you have not received your package, we recommend:

  1. Checking with household members, neighbors, or property management.
  2. Contacting your local USPS office.
  3. Filing a missing mail or package claim directly with the carrier.

Returned Packages

If a package is returned to us due to:

  • An incorrect address
  • Refused delivery
  • Failure to claim the package

We will contact you regarding reshipment options.

Additional shipping charges may apply for reshipment.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery and provide:

  • Your order number
  • Photos of the damaged product
  • Photos of the shipping box and packaging materials
  • Photos of the shipping label

We will review the claim and work with you to determine an appropriate resolution.

International Shipping

International shipping availability may vary.

Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country.

Kokoro Tea Palm Springs is not responsible for delays caused by customs processing.

Questions

If you have any questions regarding your shipment, please contact us:

Email: contact@lacasaverdeps.com

Thank you for supporting Kokoro Tea Palm Springs. We appreciate your business and look forward to serving you.